A personalized pre-arrival video — addressed to the guest by name, arrival details and elegantly surfaces spa packages and private dining before check-in.
Premium hotels invest enormously in the on-property experience. The window between booking confirmation and check-in — often weeks of anticipated anticipation — goes almost entirely unused.
Guests receive a generic booking confirmation email. No personalization, no warmth, no preview of the experience awaiting them. The hotel's most engaged, highest-intent audience — guests who've already paid — receives the same communication as a budget traveller.
Each guest receives a beautifully produced video that opens with their name, and arrival details, and gracefully surfaces upgrades — spa rituals, private dining, sunset boat transfers — as part of their curated experience.
Watch the personalized pre-arrival experience
No new software. No additional staff. We integrate into your existing booking workflow.
Send us your guest list — names, arrival dates, room types, any preferences from the booking notes. We handle everything with full confidentiality. A secure transfer takes under 5 minutes.
Your hotel's visual identity, the guest's name on screen, a preview of their suite, your GM's welcome, and your chosen upsells — all woven into a single 60–90 second video per guest. Delivered within 48 hours.
Each guest gets their unique link via WhatsApp, email, or SMS — 3–5 days before arrival. When they open it and see their name on screen, they feel something. That feeling is what they remember when they check in.
Guests who receive a personalized pre-arrival video are significantly more likely to book spa treatments, villa upgrades, and in-room dining.
When upsells are presented as part of a curated experience — in a video with their name — guests spend more per stay on non-room revenue.
Guests frequently mention the pre-arrival video in post-stay reviews, citing it as a signal that the hotel already knew them before they arrived.
We sent VideoEvite welcome messages to our top-tier guests before check-in. The feedback was extraordinary. It's now a standard part of our pre-arrival experience.
The personalized video is your most attentive concierge — one who speaks to each guest individually, before they've even packed.
Pre-book signature rituals, couples' treatments, or wellness journeys. Presented in-video as a natural part of the guest's curated stay.
Show — don't describe — the pool villa or ocean suite. A 10-second preview inside a personalized video converts far better than a static upgrade email.
Candle-lit beach dinners, in-villa breakfasts, sunset cocktail experiences — weave them into the narrative of the guest's upcoming stay.
Sunset boat transfers, cultural tours, snorkelling excursions — activities sell themselves when a guest can already picture their holiday before arrival.
We'll create a sample video personalized for one of your actual upcoming guests — at no cost. You'll see exactly what your guests will experience before you commit to anything.
No commitment required · Sample delivered in 48 hours · Your guest data stays confidential